Terms that protect the work, the data and the people using Oriko.

1. Agreement to these terms

These Terms of Service form an agreement between you and Oriko. By accessing the website, booking a demo, joining early access, using the Help Center, connecting a platform or using any Oriko service, you agree to these terms.

If you use Oriko on behalf of a company, agency, client or other organisation, you confirm that you are authorised to accept these terms for that organisation. In that case, “you” includes that organisation.

2. What Oriko provides

Oriko provides revenue intelligence tools for marketers. The platform may help capture first-party events, connect advertising and marketing platforms, resolve fragmented customer journeys, analyse attribution, create reports, build audiences and support budget decisions.

Oriko may change, improve, suspend or discontinue parts of the website, product, documentation, demos, integrations or early-access features at any time. We will try to avoid unnecessary disruption, but we do not guarantee that every feature will remain available forever.

Early-access and beta features are provided for evaluation and feedback. They may be incomplete, change quickly or behave differently from a future production version.

3. Accounts, access and security

You are responsible for the accuracy of the information you provide, the security of your account and the activity that happens under your account or workspace. You must keep credentials, API keys, access tokens and connected platform permissions secure.

You must notify Oriko promptly if you believe there has been unauthorised access to your account, workspace, platform connections or customer data.

Oriko may suspend or restrict access if we reasonably believe there is a security risk, misuse, unpaid amount, legal concern, violation of these terms or harm to Oriko, customers, users or third parties.

4. Customer data and platform connections

You keep ownership of the data you submit, upload, connect, import or make available to Oriko. This may include website events, advertising spend, campaign data, order data, customer identifiers, audiences, reports and related business information.

You grant Oriko the rights needed to host, process, transmit, analyse, transform, display and use that data to provide, secure, support and improve the services.

You are responsible for making sure that:

• you have the right to connect each advertising, analytics, commerce, CRM or data platform;
• you have provided required privacy notices and obtained any required permissions or consents;
• your use of Oriko complies with POPIA, platform rules, customer agreements and applicable laws;
• you do not send sensitive personal information unless Oriko has agreed to process it in writing;
• you do not use Oriko to unlawfully profile, discriminate against or target people.

Oriko is not responsible for the accuracy, availability, legality or quality of data received from your connected third-party platforms. If a platform changes its API, permissions, rules, attribution model or data availability, Oriko may need to change or limit the related integration.

5. Acceptable use

You must not use Oriko to:

• break the law or violate the rights of any person or organisation;
• send malware, spam, harmful code or unauthorised tracking technology;
• attempt to reverse engineer, scrape, overload, bypass, scan or interfere with Oriko systems;
• use data you do not have lawful rights to use;
• misrepresent Oriko reports, product outputs or recommendations;
• build a competing product using Oriko confidential information, designs, documentation or outputs;
• remove proprietary notices, security controls or access restrictions.

6. No guaranteed marketing results

Oriko provides software, analytics and decision-support tools. Oriko does not guarantee revenue growth, return on ad spend, lower acquisition costs, specific attribution outcomes, campaign performance, customer behaviour or any financial result.

You remain responsible for your advertising accounts, budgets, campaigns, bidding choices, creative, targeting, offers, customer experience, compliance and business decisions. Oriko outputs should be reviewed by your team before acting on them.

7. Fees, trials and early access

Pricing, free access, trials, early-access offers and billing terms may be shown on the website, agreed in writing or provided during onboarding. Unless a written agreement says otherwise, fees are exclusive of VAT, taxes, platform charges, bank fees and third-party service fees.

Oriko may change pricing for future billing periods by giving reasonable notice. Any promotional, free or early-access period may end or change at Oriko's discretion.

8. Intellectual property

Oriko owns or licenses all rights in the website, product, user interface, documentation, designs, software, models, workflows, brand, logos, know-how and underlying technology. These terms do not transfer ownership of Oriko intellectual property to you.

You may use Oriko only as permitted by these terms and any written agreement. Feedback, suggestions or improvement ideas you provide may be used by Oriko without restriction or payment to you.

9. Third-party services

Oriko may integrate with or link to third-party services such as advertising platforms, analytics tools, commerce platforms, CRM systems, data warehouses, Calendly, Google Workspace, hosting providers and payment processors.

Third-party services are governed by their own terms and privacy policies. Oriko is not responsible for their acts, omissions, downtime, data practices, pricing, policy changes or service changes.

10. Warranties and liability

To the maximum extent permitted by law, Oriko provides the website, demos, documentation, early-access features and services on an “as is” and “as available” basis. We do not warrant that the services will be uninterrupted, error-free, secure, complete, compatible with every platform or fit for every purpose.

To the maximum extent permitted by law, Oriko will not be liable for indirect, incidental, special, consequential, punitive or exemplary damages, lost profits, lost revenue, lost savings, loss of goodwill, loss of data, platform downtime or advertising losses.

To the maximum extent permitted by law, Oriko's total liability for all claims relating to the services will be limited to the amount you paid Oriko for the affected services in the three months before the event giving rise to the claim, or R1,000 if you paid nothing.

11. Indemnity

You agree to defend, indemnify and hold Oriko harmless from claims, damages, losses, costs and expenses arising from your data, your connected platforms, your campaigns, your breach of these terms, your unlawful use of personal information, your violation of platform rules or your infringement of third-party rights.

12. Suspension and termination

You may stop using Oriko at any time. Oriko may suspend or terminate access if you breach these terms, create risk for Oriko or others, fail to pay amounts due, misuse the services or if continued access would expose Oriko to legal, security or operational risk.

Sections that by their nature should survive termination will continue to apply, including customer data responsibilities, intellectual property, confidentiality, payment obligations, disclaimers, liability limits, indemnities and governing law.

13. Governing law and contact

These terms are governed by the laws of South Africa. Unless a written agreement says otherwise, disputes will be handled by the courts with jurisdiction in South Africa.

Questions about these terms can be sent to hello@oriko.co.za. Oriko may update these terms from time to time by posting a revised version on this page.